Description and jurisdiction of the ADGM
Abu Dhabi Global Market (ADGM) is a financial free zone, established pursuant to Federal Legislation including Abu Dhabi Law No. 4 of 2013, as amended, (Founding Law) in the Emirate of Abu Dhabi. With its own civil and commercial laws based on English common law, ADGM is an international financial centre that offers the local, regional and international business community a world-class legal system and regulatory regime.
The Registration Authority (RA)
Jurisdiction of the RA
The Registration Authority is the independent commercial regulatory authority in the ADGM, which has the powers granted to it under the Founding Law. The Registration Authority’s responsibilities include the incorporation of various corporate vehicles as well as the registration and commercial licensing of all businesses operating in or from Al Maryah Island, Abu Dhabi. Its responsibilities also include all aspects of the administration of ADGM’s commercial legislation, which can be found at this link.
Complaints received and assessed by the RA
The RA assesses complaints concerning potential contraventions of ADGM’s commercial legislation (that is the regulations and rules not concerning provision of financial services in ADGM). The RA also assesses complaints of potential misconduct by non-financial businesses registered in ADGM or any conduct or activities that may cause damage to the reputation of ADGM.
Complaints not dealt with by the RA
The RA does not deal with complaints concerning the provision of financial services by firms that hold a financial services permission from the ADGM Financial Services Regulatory Authority (FSRA), or purport to do so. Any such complaints should be made to the FSRA via its complaints form,available here.
Data Protection/Personal Data complaints
If the nature of your complaint concerns the handling or misuse of your personal information, or that your data privacy rights have been violated by a business registered in ADGM, please go to the ADGM Office of Data Protection site (here) in order to file your complaint directly with the Office of Data Protection who will assist you further.
How the RA handles complaints
All complaints lodged with us are held in confidence in accordance with the ADGM Companies Regulations 2020. However, in order to assess a complaint properly, we may need to speak to third parties including any person who is the subject of the complaint.