The Registration Authority (RA)
The Registration Authority, in addition to registering and licensing legal entities, is the commercial regulator of the ADGM, responsible for monitoring and, where necessary, enforcing compliance with ADGM’s commercial legislation, as well as regulating Auditors and Insolvency Practitioners and administering the UAE’s Economic Substance Regulation (ESR) in the ADGM.
Complaints received and assessed by the RA
The RA assesses complaints concerning potential contraventions of ADGM’s commercial legislation. The RA also assesses complaints of potential misconduct by non-financial businesses registered in ADGM or any non-financial services' conduct or activities that may cause damage to the reputation of ADGM.
Complaints not dealt with by the RA
The RA does not deal with complaints concerning the provision of financial services by firms that hold a financial services permission from the ADGM Financial Services Regulatory Authority (FSRA), or purport to do so. Complaints against financial services firms should be made to the FSRA via its complaints form, available (here).
Submitting a complaint to the RA
The RA receives various types of complaints, which are handled by different teams depending on the type of complaint. Please follow the instructions below to direct your concern to the correct team.
Complaints concerning employment: Employment Affairs Office
If the nature of your complaint concerns your employment with an ADGM registered business, please go to the ADGM Employment Affairs Office site (here), who will assist you further.
Complaints concerning privacy & personal data: Office of Data Protection
If the nature of your complaint concerns the handling or misuse of your personal data, or you wish to raise a complaint that your data privacy rights have been violated by an ADGM registered business, please go to the ADGM Office of Data Protection site (here), who will assist you further.
Complaints concerning contraventions of ADGM’s commercial legislation
If the nature of your complaint concerns potential contraventions of ADGM’s commercial legislation by ADGM registered businesses (or businesses claiming to be registered in ADGM), as well as misconduct by non-financial ADGM registered businesses, please use the RA Complaints Form.
How the RA handles complaints
All complaints submitted to the RA are held in confidence in accordance with the confidentiality requirements of the ADGM Companies Regulations 2020. You will receive a confirmation that your complaint has been submitted and the RA will conduct a thorough assessment of your concerns. You will be contacted regarding your complaint in due course.
In order to assess a complaint properly, we may also need to speak to third parties including any person who is the subject of the complaint. We will contact you where this is the case and seek your consent to do so.
The time required to deal with complaints depends on the nature of the complaint. We will provide you with a final response when our assessment of the complaint has been completed.
Please note that the RA cannot provide you with any legal advice regarding your complaint nor can it act as legal counsel with respect to any dispute you might have with the subject of your complaint.