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At ADGM, we offer various support options, including contact details, FAQs, enquiry forms, and a whistleblowing form.
AccessRP is a state-of-art digital platform designed to revolutionise real estate services at ADGM. This all-in-one solution brings together landlords, developers, and tenants on a single, unified platform, providing seamless access to real-time services and insights. With its flexible property management tools and smooth integration with external entities like ADDC and ICP, the portal enhances collaboration and streamlines operations. Its user-friendly interface makes navigation effortless, ensuring that end-users can manage their tasks with ease and confidence. AccessRP sets a new standard in efficiency and transparency for the real estate industry.
To access the portal, visit AccessRP.
AccessRP is a comprehensive digital platform for real estate services within ADGM’s jurisdiction (Al Maryah and Al Reem Islands). It connects landlords, developers, and tenants, offering real-time services and streamlined access to key property-related functions. To access the portal, visit https://accessrp.adgm.com/.
AccessRP offers a range of services such as Lease Management, Company Management, and Power of Attorney Registration. For more information, please refer to our service catalogue or log into your account to view the services available to you.
All UAE residents with a valid Emirates ID (EID) or a valid entry visa with a Unified ID (UID) will automatically have an account on AccessRP, which can be accessed using their UAE Pass. Non-UAE residents can sign up for a UAE Pass on the AccessRP login page by clicking on ‘Register for UAE Pass’.
You can log into AccessRP using your UAE Pass credentials to manage your property directly.
If you prefer, you can also appoint someone to manage your property on your behalf using a Power of Attorney (POA). To do this, you will need to prepare a POA document, have it notarised (either in person or through an e-notarisation service), and translate it if needed.
The document should clearly state what powers the representative will have. Once the POA is ready, your representative must register it on AccessRP using the “Register Power of Attorney” service.
Another option is to appoint a property management company to take care of lease-related matters for you.
Monday to Thursday: 8:30 AM – 4:30 PM
Friday: 8:30 AM – 12:00 PM
The UID number can be found on your entry permit or visa. If you are unsure of your UID or you used biometrics to enter the country you can find your UID at the following link: https://www.gdrfad.gov.ae/en/unified-number-inquiry-service
The UAE Pass app is the first national digital identity and signature solution that allows users to authenticate themselves to government service providers via a smartphone. It also enables the secure digital signing of documents.
Download the UAE Pass app and follow the on-screen instructions to activate your account. You may also visit the UAE Pass website for more information.
You can update your personal information via the Ministry of Interior (MOI) app. The changes will automatically be reflected on AccessRP.
Yes, you can log onto AccessRP from abroad. UAE Pass access is not restricted by your location.
Yes, you can initiate, approve, or decline applications on AccessRP even when you are abroad.
Only the landlord or their representative can start a tenancy contract.
The tenancy contract grace period is a rent-free period that can be set by the lessor. The duration can be between zero and 90 days.
Yes, both contract parties should approve the Lease Agreement.
A POA holder may proceed with approval on behalf of the other parties, provided the POA grants them the appropriate authority.
A Premise ID is a 10-digit number indicated in your Tenancy Contract, e.g., 1234567890. When entered, your property address will automatically populate the relevant field. It serves as a unique identifier issued by TAQA, linking your property details to the electricity usage meter installed at your premises.
If your contract is active, you can update the Premise ID using the Tenancy Contract Modification service in AccessRP. You can also update the Premise ID by updating your property details in TAMM.
Either the lessor or the tenant can pay the TAQA bill, if this is identified during the contract registration process.
If the contract states that the TAQA bill will be paid by the tenant, or if the property premise ID is shared with another property, please email accessrp.support@adgm.com so the team can review the account.
If the contract has expired, the TAQA bill will continue to be charged to the tenant unless the expired contract is properly closed. Please use the Lease Agreement Expiration service to ensure that the bill is addressed to the correct party.
This is a technical issue that happens when the property’s Premise ID is shared with another property. In this case, by default, the bill will be charged to the landlord not the tenant. Contact accessrp.support@adgm.com so the team can support you.
You can update the occupant details using the Lease Agreement Variation service in AccessRP. The lease contract should still be valid to be able to use this service.
The lessor can add occupants when registering the contract. During the contract period, the lessor may modify the contract to add additional occupants.
An occupant must have an EID to be added to the lease agreement.
A maximum of three occupants is allowed per bedroom in the unit.
Yes, the lessor can add occupants to the contract.
Yes, occupants can be added and removed as needed, when agreed by the lessor and tenant. This can be done during the validity of the lease using the Tenancy Agreement Variation service on AccessRP.
This may be a technical issue. Please contact accessrp.support@adgm.com for assistance.
The annual rent is calculated using the following formula:
Annual rent = (Contract Amount / (Contract Duration in Days − Grace Period in Days)) x 365
There is no fixed minimum or maximum rental amount. It is determined by mutual agreement between the lessor and tenant.
Residential Lease Agreements:
Commercial Lease Agreements:
For residential lease agreements, the annual rent amount should not be increased by more than 5%. For commercial lease agreements, there is no limit.
Yes, this is possible, subject to a mutual agreement between the lessor and lessee.
The lessor must initiate the cancellation request, and the tenant must approve the application.
A tenancy contract can be closed once it has expired.
Yes, the contract can be cancelled before the term ends if both the lessor and tenant approve the application, or if a court order is obtained.
You cannot change a tenant during an active tenancy agreement. An existing agreement must be closed, and a new agreement registered.
Yes, approval from both parties is required to modify the tenancy contract.
To download your receipt, go to the Application/Task tab, click on the service, then click the Download Receipt button.
Log onto your profile, go to My Wallet & Payments, and select List of Transactions to view your most recent account activities.
For residential agreements, the maximum increase allowed is 5% over the previous year’s rent. For commercial agreements, there is no cap on rent increases.
Your personal contact details are linked to your Emirates ID/Unified Number profile. You can update your email address and other contact details through the Ministry of Interior (MOI) app.
If the application is submitted online, payment must be made using your AccessRP Wallet or a credit card. For in-person submissions at ADGM’s offices, payment can be made at the transaction desk using a credit card or a manager’s cheque.
Refunds are subject to each individual case. To request a refund, please email accessrp.support@adgm.com. Your request will be reviewed, and you will be notified if it meets the eligibility criteria.
The AccessRP wallet is the amount you have preloaded on your AccessRP account that can be used for transactions.
Go to your profile and click on ‘My Wallet & Payments’. Select ‘Top Up Wallet’, enter the amount you wish to add in dirhams, and follow the prompts to complete the payment.
Yes, you can use your AccessRP Wallet to pay for all services available under your account.
You can top up your AccessRP wallet until you reach the required amount. Alternatively, you can use the wire transfer option. For more information, please email: accessrp.support@adgm.com.
You may not have enough balance in your Wallet. If you have sufficient funds but are still receiving an error message, please email: accessrp.support@adgm.com to investigate the issue.
Yes, you may use multiple credit and debit cards.
AccessRP maintains records only for properties within ADGM’s jurisdiction, which includes Al Maryah Island and Al Reem Island.
If you are unable to locate your property details and your property is situated on either Al Maryah Island or Al Reem Island, please contact ADGM’s Real Estate & Infrastructure customer support at accessrp.support@adgm.com.
Log into your AccessRP account, click on Applications, then in the Applications search filter, select Drafts as the Application Status. Click Review Application to proceed.
Log into your AccessRP account, click on Applications, locate the application you want to approve and under Tasks, you can review and approve it.
Please email: accessrp.support@adgm.com for assistance.
Currently, there is only one type of agreement - the Property Management Company (PMC) agreement. This allows only licensed property management companies to manage properties on behalf of owners.
Common conditions include allowing a second party (the PMC) to manage the property, collect rent on behalf of the owner, and the terms for PMA termination.
You can add or remove units within the same property plot.
Yes, you can modify the PMA through AccessRP.
There is no maximum duration for a PMA.
Yes, you need to apply for the Property Management Agreement Termination service in AccessRP once it has expired.
The PMA needs to be terminated to enable you, as the landlord, to take action on the properties you own.
You can edit the PMA permissions by initiating the PMA Variation service in AccessRP.
Both the property owner and the PMC can initiate the termination of the agreement. However, as with the Tenancy Contract, approval from both parties is required to complete the process.
Upon renewal, the contract amount can be increased by a maximum of 5%, and the listed occupants can be modified.
The tenancy contract can be renewed up to 90 days before it expires.
Yes, you can renew a tenancy contract through AccessRP.
There is currently no fixed timeframe for renewal beyond the 90-day window before expiry.
No, the tenant cannot initiate the renewal of the contract. Only the lessor is allowed to apply for a renewal.
No, you cannot replace the tenant during the renewal process.
You can track your application using its unique Application ID, which can be found at the top of any application you initiate.
Log into your profile, go to the Applications tab, and search for your application using the Application ID. This will display all related details, including the status of your application.
If your application is pending ADGM’s approval and you would like to follow up, please email: accessrp.support@adgm.com. We will contact the relevant department on your behalf.
This may be due to a technical issue. Please email: accessrp.support@adgm.com for assistance.
This indicates that your application is being reviewed by ADGM before it can be processed further.
If your previously approved and paid applications are not visible, please email: accessrp.support@adgm.com for assistance.
You may not be able to apply due to the following reasons:
If you are encountering any of the above issues, please email: accessrp.support@adgm.com.
Please take a screenshot of the error and email: accessrp.support@adgm.com.
Please email customer support at accessrp.support@adgm.com to resolve this issue.
Rejection notes are typically provided by ADGM. If your application was rejected without a reason, please email accessrp.support@adgm.com.
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