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All Your Real Property Needs in One Platform on AccessRP

AccessRP is a next-generation digital platform transforming the real estate experience in ADGM. Designed to streamline interactions across the ecosystem, AccessRP brings together landlords, developers, and tenants in one seamless environment, providing real-time access to services, data, and insights.

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    AccessRP

    Operating in ADGM eServices AccessRP
    All Your Real Estate Needs in One Platform on AccessRP

    AccessRP is ADGM's digital platform for real estate services, bringing together landlords, developers, and tenants in one place. This all-in-one solution integrates with external entities including ADDC and ICP, and provides access to property management tools, real-time services, and transaction insights across Al Maryah and Al Reem Islands.

    To access the portal, visit AccessRP.

    Platform Features Who We Support FAQs Contact & Support
    Built for Every Step of Your Real Estate Journey
    Complete property sale, purchase, transfer, and mortgage transactions digitally - from submission through to registration.
    Register and manage tenancy agreements, authorise property managers, and handle lease renewals and amendments in one place.
    Track transactions, access live data and insights, and manage stakeholder interactions through a single, unified environment.
    Access support and guidance anywhere digitally, or in-person at the ADGM Service Centre located in the concourse of The Galleria.
    Who We Support

    Lessors and tenants can enjoy a seamless, fully digital leasing journey - from initiating, formalising and reviewing lease terms to approving them with confidence, ensuring every lease is properly and accurately registered.

    Lease registration, renewal, and modification requests are typically initiated by the property owner or the lessor, allowing tenants to review and approve them quickly and securely via AccessRP.

    Services include:

    Lease Agreement Registration
    Lease Agreement Renewal
    Lease Agreeement Modification

    AccessRP provides buyers and investors a virtual property transfer journey that allows them to complete sale transactions, formalise ownership transfer, and update property records digitally and securely. 

    Investors can also explore AccessRP's Project Directory for all upcoming projects, developments, as well as existing projects in Al Maryah and Al Reem islands.

    Services include:

    Transfer of Interest
    Mortgage Registration
    Unit Title Deed Certficate Issuance

    Property owners and sellers on Al Maryah and Al Reem islands can access end-to-end digital services, allowing them to transfer ownership, lease, manage, and issue official records for their properties securely.

    Services include:

     

    Note

    Owners who are not UAE residents may appoint representatives via registered Power of Attorney (POA) through the platform.

    Property Management Companies

    Authorised property management companies can seamlessly manage leasing and property management journeys on behalf of property owners on AccessRP.

    Services include:

    Property Management Agreement Registration
    Property Management Agreement Renewal
    Lease Agreement Registration
    Lease Agreement Renewal

    Developers

    AccessRP supports real estate developers across project registration, trust account registration, and off-plan sales, faciliating transactions and requirements from registration to completion through a unified digital platform.

    Services include:

    Off-Plan Plot Buy and Sell Registration
    Off-Plan Unit Buy and Sell Registration
    Digital Transfer of Interest

    Frequently Asked Questions

    How do I create an account on AccessRP?

    All UAE residents with a valid Emirates ID (EID) or a valid entry visa with a Unified ID (UID) will automatically have an account on AccessRP, which can be accessed using their UAE Pass. Non-UAE residents can sign up for a UAE Pass on the AccessRP login page by clicking on ‘Register for UAE Pass’.  

    What is UAE Pass? How can I activate it?

    The UAE Pass app is the first national digital identity and signature solution that allows users to authenticate themselves to government service providers via a smartphone. It also enables the secure digital signing of documents.  

    Download the UAE Pass app and follow the on-screen instructions to activate your account. You may also visit the UAE Pass website for more information.  

    Where do I find my Unified (UID) number?

    The UID number can be found on your entry permit or visa. If you are unsure of your UID or you used biometrics to enter the country you can find your UID at the following link: https://www.gdrfad.gov.ae/en/unified-number-inquiry-service

    What is the difference between an individual and a company account?

    On AccessRP, an individual account is for a single person. This person can be involved in real estate transactions (e.g., as a tenant or owner) or act on behalf of a company. A company account is specifically for a company itself and represents the company's interests.

    How can I register on the AccessRP to open my new company account?

    To create a new company account on AccessRP, a company representative must log in using UAE Pass, which automatically generates an individual user profile. The representative must then apply for the "Create Company Account" service, including all necessary documents. Once the application is reviewed and approved by ADGM, the company account is created and linked to the individual's profile, allowing them to switch between the individual and company accounts.

    Alternatively, you can use the manual profile creation service. This can be done through two ways:

    1. Grant Power of Attorney (PoA) to another individual/company to authorize transactions on your behalf. The appointed company should then proceed to the manual profile creation service through their profile to open a company account on your behalf. The relevant PoA documents must be uploaded when submitting the manual profile creation request on the platform. Following approval of this request, only the appointed individual/company can perform transactions on your behalf.
    2. Send an email to accessrp.support@adgm.com requesting administrative assistance to manually create a profile on your behalf.

    I own a property but I’m not a resident. How can I access my property on AccessRP?

    You can log into AccessRP using your UAE Pass credentials to manage your property directly.

    If you prefer, you can also appoint someone to manage your property on your behalf using a Power of Attorney (POA). To do this, you will need to prepare a POA document, have it notarised (either in person or through an e-notarisation service), and translate it if needed.

    The document should clearly state what powers the representative will have. Once the POA is ready, your representative must register it on AccessRP using the “Register Power of Attorney” service.

    Another option is to appoint a property management company to take care of lease-related matters for you.

    Can I log onto my AccessRP account while outside of the UAE using UAE Pass?

    Yes, you can log onto AccessRP from abroad. UAE Pass access is not restricted by your location.

    Can I initiate, approve, or decline applications while outside the UAE?

    Yes, you can initiate, approve, or decline applications on AccessRP even when you are abroad.

    Can multiple people be authorised to use the account on the platform?

    Yes, if it is a company account, multiple employees can access the same company account through their individual accounts. The permission to access the company account can be given by the admin users (one who determines the roles and permissions of the company). Each company can have up to two admin users.

    To become an admin user, you can select ‘admin’ while opening the employee profile and submit required documents which will be verified and approved by ADGM.

    Does every platform user need to have a power of attorney?

    An individual’s account does not require a Power of Attorney.

    However, in case of a company account, the individual accessing the company account must have Power of Attorney to give approvals for the services such as leasing, buying, and selling, mortgaging, etc.

    How do I update my personal details?

    You can update your personal information via the Ministry of Interior (MOI) app. The changes will automatically be reflected on AccessRP.  

    Who can initiate a tenancy contract?

    Only the landlord or their representative can start a tenancy contract.

    This can be done in the following cases:  
    • The property owner can initiate the service if there is no active Property Management Agreement (PMA) in place.
    • A representative who has Power of Attorney (POA) can initiate the service on behalf of the lessor(landlord).
    • The property management company can initiate the service if there is an active PMA.

    Who is liable to pay lease registration fee (tenant or landlord)?

    It is the responsibility of the landlord to pay the lease registration fee for both commercial and residential leases.

    What is the tenancy contract grace period?

    The tenancy contract grace period is a rent-free period that can be set by the lessor. The duration can be between zero and 90 days.

    What are the requirements and process to register a commercial lease agreement?

    Tenants must have a valid commercial licence in ADGM to register a lease agreement. Both tenants and landlords must have a valid profile on AccessRP.

    The landlords can simply log into AccessRP, create a profile (if a profile has not already been created), select the service to register a lease, find the unit and tenant on the system, and add them to the lease.

    Can I back-date my lease agreement?

    Registration of a lease can take place within one month after the effective agreement start date without incurring penalties.

    Can I register my commercial lease agreement in advance?

    Yes, you can register your lease with a start date in the future if the tenant has a valid commercial licence, and the new lease does not overlap with an existing lease on the same unit.

    Should the commercial lease end date be before the licence expiry date?

    No, the lease end date does not need to be before the expiry date of the commercial licence. If the licence is expiring before lease expiry, the tenant is still liable to pay for the remaining period till the expiry of the lease agreement.

    Do both parties (lessor and tenant) need to approve the Lease Agreement in AccessRP?

      Yes, both contract parties should approve the Lease Agreement.  

    Do all parties involved in a tenancy agreement need to provide their approval if a Power of Attorney (POA) is in place?

    A POA holder may proceed with approval on behalf of the other parties, provided the POA grants them the appropriate authority.  

    What is a Premise ID?

    A Premise ID is a 10-digit number indicated in your Tenancy Contract, e.g., 1234567890. When entered, your property address will automatically populate the relevant field. It serves as a unique identifier issued by TAQA, linking your property details to the electricity usage meter installed at your premises.

    Where can I find my Premise ID?

    You can contact TAQA to obtain your Premise ID.

    Can I edit the Premise ID after completing the Tenancy Agreement?

    If your contract is active, you can update the Premise ID using the Tenancy Contract Modification service in AccessRP. You can also update the Premise ID by updating your property details in TAMM.  

    Who can pay the TAQA bill?

    Either the lessor or the tenant can pay the TAQA bill, if this is identified during the contract registration process.

    The property owner is receiving the TAQA bill even though there is a new tenant. What should I do?

    If the contract states that the TAQA bill will be paid by the tenant, or if the property premise ID is shared with another property, please email accessrp.support@adgm.com so the team can review the account.

    Why is the tenant receiving the TAQA bill if the contract has expired?

    If the contract has expired, the TAQA bill will continue to be charged to the tenant unless the expired contract is properly closed. Please use the Lease Agreement Expiration service to ensure that the bill is addressed to the correct party.  

    I have set the option for the tenant to pay the TAQA bill, but the bill is being charged to me as the owner. What should I do?

    This is a technical issue that happens when the property’s Premise ID is shared with another property. In this case, by default, the bill will be charged to the landlord not the tenant. Contact accessrp.support@adgm.com so the team can support you.  

    When can we add or change occupants for the property?

    You can update the occupant details using the Lease Agreement Variation service in AccessRP. The lease contract should still be valid to be able to use this service.

    Who can add occupants?

    The lessor can add occupants when registering the contract. During the contract period, the lessor may modify the contract to add additional occupants.  

    How can I add an occupant who does not have an EID?

    An occupant must have an EID to be added to the lease agreement.  

    What is the maximum number of occupants allowed in a unit?

    A maximum of three occupants is allowed per bedroom in the unit.

    Should pets be mentioned in the tenancy contract?

    Yes, for residential lease agreements, a “Pets Allowed” clause can be included in the contract to reflect permission.

    Can I add occupants 7 days after initiating the tenancy contract?

    Yes, the lessor can add occupants to the contract.

    Is it possible to remove occupants? When can I do this?

    Yes, occupants can be added and removed as needed, when agreed by the lessor and tenant. This can be done during the validity of the lease using the Tenancy Agreement Variation service on AccessRP.  

    I am not able to remove and add occupants at the same time. What should I do?

    This may be a technical issue. Please contact accessrp.support@adgm.com for assistance.  

    How is the annual rent amount calculated?

    The annual rent is calculated using the following formula:

    Annual rent = (Contract Amount / (Contract Duration in Days − Grace Period in Days)) x 365

    What is the minimum and maximum rental period?

    Residential Lease Agreements:

    1. Short-term Agreement: Minimum of 1 day, maximum of 4 years minus 1 day
    2. Long-term Agreement: Minimum of 4 years, maximum of 25 years

    Commercial Lease Agreements:

    1. Short-term Agreement: Minimum of 120 days, maximum of 4 years minus 1 day
    2. Long-term Agreement: Minimum of 4 years, maximum of 25 years

    Can I pay the annual rent in instalments?

    Rent instalments are subject to a mutual agreement between the lessor and lessee.

    Can I modify an existing lease agreement?

    ADGM allows a 7-day period from the date of registration during which you can modify your lease agreement. If this grace period has passed, you have the following options based on your need:

    1. If you wish to add more units to the existing lease, you can attach a new contract reflecting the additional units to the existing lease.
    2. For all other cases, you need to cancel the previous agreement and register a new one, which will require payment of the applicable fees

    Can I add occupants 7 days after initiating the tenancy contract?

    Yes, the lessor can add occupants to the contract.

    Is it possible to remove occupants? When can I do this?

    Yes, occupants can be added and removed as needed, when agreed by the lessor and tenant. This can be done during the validity of the lease using the Tenancy Agreement Variation service on AccessRP.  

    Does modifying the tenancy contract require the approval of both owner and the tenant?

    Yes, approval from both parties is required to modify the tenancy contract.  

    How can I change a tenant on an existing contract?

    You cannot change a tenant during an active tenancy agreement. An existing agreement must be closed, and a new agreement registered.

    As an owner, am I able to increase the percentage of the annual rent amount?

    For residential lease agreements, the annual rent amount should not be increased by more than 5%. For commercial lease agreements, there is no limit.

    Who is authorised to cancel tenancy agreements?

    The lessor must initiate the cancellation request, and the tenant must approve the application.  

    When can I close the tenancy contract?

    A tenancy contract can be closed once it has expired.  

    Can I cancel the contract before the term ends?

    Yes, the contract can be cancelled before the term ends if both the lessor and tenant approve the application, or if a court order is obtained.  

    How can I cancel an existing lease?

    Landlords can apply for “Surrender of lease” service on the system to cancel an existing contract.

    What should I do if I cannot reach the tenant to cancel/close the tenancy contract?

    • If the lease agreement is still valid: The only way to terminate the agreement is through a Court Order.
    • If the lease agreement has expired: The landlord can cancel the agreement without the tenant’s approval one month after the expiry date, provided they obtain a TAQA Closure Letter.

    What is the earliest possible start date for a new lease after expiry of an existing lease?

    You can register a new lease with an effective start date immediately following the expiry of the current lease.

    The tenant is refusing/unavailable/unable to pay for the remainder of lease agreement. What are my options to end the contract?

    You can obtain a court order from the ADGM Courts to terminate the lease. Upon receipt of the court order, you can apply for the lease termination service and attaching the court order. The service request will then undergo a review process by ADGM. Once the termination request is approved, the property will be released on the platform.

    What aspects of the tenancy contract can be changed upon renewal?

    Upon renewal, the contract amount can be increased by a maximum of 5%, and the listed occupants can be modified.  

    When can the tenancy contract be renewed?

    The tenancy contract can be renewed up to 90 days before it expires.  

    Can I renew a tenancy contract through AccessRP?

    Yes, you can renew a tenancy contract through AccessRP.

    Is there a specific time limit for renewing the tenancy agreement?

    There is currently no fixed timeframe for renewal beyond the 90-day window before expiry.    

    Can the tenant initiate the renewal of the tenancy contract?

    No, the tenant cannot initiate the renewal of the contract. Only the lessor is allowed to apply for a renewal.  

    Can I renew the contract by replacing the tenant?

    No, you cannot replace the tenant during the renewal process.

    I have paid for a real estate service in AccessRP. How do I receive a copy of my receipt?

    To download your receipt, go to the Application/Task tab, click on the service, then click the Download Receipt button.

    How can I view all my transactions in AccessRP?

    Log onto your profile, go to My Wallet & Payments, and select List of Transactions to view your most recent account activities.  

    How can I update my email address if I can’t access it to receive my receipts?

    Your personal contact details are linked to your Emirates ID/Unified Number profile. You can update your email address and other contact details through the Ministry of Interior (MOI) app.  

    I don’t have access to AccessRP’s payment options. Can I pay through ADGM administrators?

    If the application is submitted online, payment must be made using your AccessRP Wallet or a credit card. For in-person submissions at ADGM’s offices, payment can be made at the transaction desk using a credit card or a manager’s cheque.  

    What is AccessRP’s refund policy?

    Refunds are subject to each individual case. To request a refund, please email accessrp.support@adgm.com. Your request will be reviewed, and you will be notified if it meets the eligibility criteria.

    What is the AccessRP Wallet?

    The AccessRP wallet is the amount you have preloaded on your AccessRP account that can be used for transactions.  

    How do I top up my AccessRP Wallet?

    Go to your profile and click on ‘My Wallet & Payments’. Select ‘Top Up Wallet’, enter the amount you wish to add in dirhams, and follow the prompts to complete the payment.

    You can use these two methods to top-up your wallet:

    • Credit card – Visa and Mastercard
    • Wire transfer to the ADGM account

    Can I Use my AccessRP Wallet to pay for all services?

    Yes, you can use your AccessRP Wallet to pay for all services available under your account.  

    How can I top up my Wallet if my card has a maximum limit?

    You can top up your AccessRP wallet until you reach the required amount. Alternatively, you can use the wire transfer option. For more information, please email: accessrp.support@adgm.com.

    Why can’t I pay using my AccessRP Wallet?

    You may not have enough balance in your Wallet. If you have sufficient funds but are still receiving an error message, please email: accessrp.support@adgm.com to investigate the issue.

    Can I use multiple credit/debit cards in my Wallet?

      Yes, you may use multiple credit and debit cards.

    Why can’t I find my property in AccessRP?

    AccessRP maintains records only for properties within ADGM’s jurisdiction, which includes Al Maryah Island and Al Reem Island.

    If you are unable to locate your property details and your property is situated on either Al Maryah Island or Al Reem Island, please contact ADGM’s Real Estate & Infrastructure customer support at accessrp.support@adgm.com.

    Where can I find draft applications?

    Log into your AccessRP account, click on Applications, then in the Applications search filter, select Drafts as the Application Status. Click Review Application to proceed. 

    How do I approve an application?

    Log into your AccessRP account, click on Applications, locate the application you want to approve and under Tasks, you can review and approve it.

    I cannot approve my application? What should I do?

      Please email: accessrp.support@adgm.com for assistance.  

    What are the types of Property Management Agreements and what are the differences between them?

    Currently, there is only one type of agreement - the Property Management Company (PMC) agreement. This allows only licensed property management companies to manage properties on behalf of owners.

    What are the key conditions typically included in Property Management Agreements?

    Common conditions include allowing a second party (the PMC) to manage the property, collect rent on behalf of the owner, and the terms for PMA termination.

    What can be changed during the renewal or modification of the Property Management Agreement?

    You can add or remove units within the same property plot.

    Can I modify the Property Management Agreement through AccessRP?

    Yes, you can modify the PMA through AccessRP.

    What is the maximum duration of a Property Management Agreement?

    There is no maximum duration for a PMA.

    Do I need to formally terminate the PMA after it has expired?

    Yes, you need to apply for the Property Management Agreement Termination service in AccessRP once it has expired.  

    My Property Management Agreement has expired, but I still cannot find the property under my account. What should I do?

    The PMA needs to be terminated to enable you, as the landlord, to take action on the properties you own.  

    How can I edit the permissions for the PMA?

    You can edit the PMA permissions by initiating the PMA Variation service in AccessRP.  

    Who can terminate the PMA?

    Both the property owner and the PMC can initiate the termination of the agreement. However, as with the Tenancy Contract, approval from both parties is required to complete the process.

    How do I follow up on my requests/applications?

    You can track your application using its unique Application ID, which can be found at the top of any application you initiate.

    Log into your profile, go to the Applications tab, and search for your application using the Application ID. This will display all related details, including the status of your application.

    If your application is pending ADGM’s approval and you would like to follow up, please email: accessrp.support@adgm.com. We will contact the relevant department on your behalf.

    My application is not showing on AccessRP. What should I do?

    This may be due to a technical issue. Please email: accessrp.support@adgm.com for assistance.

    What does ‘Under ADGM Review’ mean?

    This indicates that your application is being reviewed by ADGM before it can be processed further.  

    Why can’t I find my approved and paid applications on AccessRP?

    If your previously approved and paid applications are not visible, please email: accessrp.support@adgm.com for assistance.  

    Why can’t I apply for a specific service?

    You may not be able to apply due to the following reasons:

    • You do not have the required permission to apply for the service.
    • The property is not eligible for the service.
    • The account or property is blocked.

    If you are encountering any of the above issues, please email: accessrp.support@adgm.com.

    Why is my application showing an error message?

    Please take a screenshot of the error and email: accessrp.support@adgm.com.

    Why can’t I find my property on AccessRP?

    Please email customer support at accessrp.support@adgm.com to resolve this issue.  

    My application was rejected, but I cannot see the reason for the rejection in AccessRP. What should I do?

    Rejection notes are typically provided by ADGM. If your application was rejected without a reason, please email accessrp.support@adgm.com.

    Contact & Support

    Residential Complaints

    For real estate complaints or general residential concerns, residents, property managers, and owners may submit the Direct Contact Form with their contact details. Our team will respond at the earliest possible time.

    Real estate disputes are referred to ADGM Courts and are not handled through this form.

    AccessRP Support

    For AccessRP general, service, or technical enquiries, please contact us at:

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