Abu Dhabi boasts first-class infrastructure and unparalleled global connectivity, making it a premier international destination. Its exceptional qualities make it an ideal location to live, work, and conduct business.
A financial centre that provides transparency, efficiency, and integrity, through its progressive frameworks, future focused infrastructure, all within a familiar independent legal jurisdiction – ADGM is the perfect platform for success.
ADGM, the centre for a transparent and thriving sustainable finance ecosystem.
Our community of business professionals, entrepreneurs, and investors can depend on ADGM to provide timely news and reliable insights.
At ADGM, we offer various support options, including contact details, FAQs, enquiry forms, and a whistleblowing form.
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The FSRA receives and assesses regulatory complaints concerning potential contraventions of the Regulations and Rules that the FSRA administers, potential misconduct by any person or entities that it regulates, or any conduct that may prevent the FSRA from meeting its objectives, including any activities that may cause damage to the reputation of the ADGM.
The FSRA has jurisdiction to deal with complaints concerning:
The FSRA can only receive and assess complaints that fall within the FSRA’s jurisdiction.
The FSRA may not be able to assist you directly if your complaint:
If your complaint concerns potential contraventions of ADGM’s commercial legislation (that comprises the Regulations and Rules not concerning the provision of financial services in ADGM) or potential misconduct by non-financial businesses registered in ADGM, then you may wish to submit a complaint to the ADGM Registration Authority (RA) via its Complaints Form, available here.
The regulation of financial services in the United Arab Emirates (UAE) outside of the ADGM falls within the jurisdiction of:
Accordingly, if your complaint concerns the provision of financial services in the United Arab Emirates outside of the ADGM, you may wish to forward your concerns to the relevant authority for their consideration.
In addition, in relation to matters which may involve criminal misconduct, you may also wish to consider contacting the law enforcement agency of the relevant Emirate within the UAE, including Abu Dhabi Police in the Emirate of Abu Dhabi.
FSRA regulated Authorised Persons are required to have in place processes to receive and respond to complaints. These requirements are designed to help customers of FSRA regulated Authorised Persons resolve disputes by dealing with the Authorised Person directly.
Before submitting a complaint to the FSRA, customers of FSRA regulated Authorised Persons should try contacting the Authorised Person directly in the first instance. This can often lead to a swift and efficient resolution of the dispute.
A person wishing to lodge a complaint with the FSRA directly should complete and submit the FSRA Complaints Form.
The FSRA will only consider complaints submitted in writing. To enable the FSRA to assess your complaint as efficiently as possible, you should include:
You should attach any documents you have received, or which may be relevant to your complaint. If you have written to the subject of your complaint previously, please attach a copy of your communication as well as any response you have received from the person or entity.
All complaints submitted to us are held in confidence in accordance with the confidentiality requirements of the Financial Services and Markets Regulations 2015. However, in order to assess a complaint properly, we may need to speak to third parties including other regulated authorities or the subject of the complaint. We will seek your consent before disclosing your identity to the subject of the complaint, as appropriate. Further information on how the FSRA handles confidential information can be found in the FSRA’s Confidentiality Policy, which can be accessed by clicking here.
If you have been contacted by a firm or individual that purports to be authorised by the FSRA, or operating in the ADGM but does not appear to be so, you should:
A list of regulated financial services firms in the ADGM is available on the FSRA's public register which can be accessed by clicking here.
Upon receipt of your complaint, the FSRA will:
The FSRA’s assessment of your complaint, may involve:
All complaints submitted to us are held in confidence in accordance with the confidentiality requirements of the Financial Services and Markets Regulations 2015. However, in order to assess a complaint properly, we may need to speak to third parties including other regulated authorities or the subject of the complaint. We will seek your consent before disclosing your identity to the subject of the complaint, as appropriate. Further information on how the FSRA handles confidential information can be found in the FSRA’s Confidentiality Policy, which can be accessed by clicking here.
The FSRA endeavors to complete assessments within twenty eight (28) days of receipt of your complaint. However, some complaint assessments may take longer, depending on the nature and complexity of the complaint.
The FSRA will provide each complainant with a final response when the assessment of the complaint has been completed.
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