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    Media Announcements ADGM Registration Authority Publishes Consultation Paper on ‘Category C’ Retail Consumer Protection Regulations

    ADGM Registration Authority Publishes Consultation Paper on ‘Category C’ Retail Consumer Protection Regulations

    ADGM RA: 15 May 2025

    Download Arabic

    The ADGM Registration Authority (RA) has issued a Consultation Paper to explain and seek public feedback on the proposed Consumer Protection Regulations 2025.

    Consumer protection laws are essential to safeguard consumer welfare, reinforce consumer confidence, and enhance a reliable retail market economy. Given ADGM’s recent expansion to Al Reem Island and the considerable number of ‘Category C’ (retail) licence holders in ADGM, the RA considers it necessary to introduce a robust retail consumer protection framework in ADGM.

    This Consultation Paper is of interest to all entities engaging in ‘Category C’ retail activities in ADGM, either through an ADGM commercial licence or temporary permit, or those seeking to be licensed by ADGM, and offer any products or services to consumers.

    The key features of the RA’s proposals are as follows:

    a. Introduce certain obligations on a provider, such as, but not limited to:
    i. Product labelling;
    ii. Instructions on the use and installation of products;
    iii. Seeking approvals from the Registrar before announcing any promotions or sales;
    iv. Disclosing the condition of a used or refurbished product at the point of sale;
    v. Refraining from using misleading advertisements for a product or service;
    vi. Prohibiting the use of terms in any contract or invoice issued to the consumer that would cause a consumer harm;
    vii. Providing consumers with product warranties; and
    viii. Procedures surrounding defective products or services.
    b. Establishing a consumer complaint handling channel.
    c. Granting the Registrar the power to receive and assess complaints and issue notices of determination in response to consumer complaints and to impose financial penalties for breaches of the proposed Regulations.
     

    To view the Consultation Paper, please click here.

    Consultation Paper No. 4 of 2025 – Consumer Protection Regulations.

    The consultation period will close on 8 June 2025.

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