Complaints

Submit a Complaint

Should you wish to submit a regulatory complaint to the Registration Authority (RA), you may do so by completing and submitting the following Complaints Form.

Complaint Against

Is the entity (e.g. natural person or legal entity – such as a business, firm, company, partnership or trust) you wish to submit a complaint against an ADGM registered legal entity?

Yes

I Don't Know

Does the complaint concern commercial activities (i.e. not financial services) in the ADGM or otherwise to potential misconduct relating to commercial activities in the ADGM?

Yes

I Don't Know

I want to complain about:

A natural person

A legal entity (e.g. business, firm, partnership or a trust)

A list of ADGM registered non-financial services firms is available on the RA public register which can be accessed by clicking here

Visit Register

The RA has jurisdiction to deal with complaints concerning:

potential misconduct related to the provision of commercial activities that are not financial services in the ADGM;
conduct that may constitute a contravention of legislation administered by the RA; or
conduct that causes or may cause damage to the reputation of the ADGM.

The RA may not be able to assist you directly if your complaint:

does not relate to the provision of commercial activities in the ADGM;
does not involve conduct that may constitute a contravention of legislation administered by the RA;
does not concern conduct that causes or may cause damage to the reputation of the ADGM

If your complaint concerns the provision of financial services in the ADGM, you may wish to forward your concerns to the ADGM Financial Services Regulatory Authority.

The RA has jurisdiction to deal with complaints concerning:

potential misconduct related to the provision of commercial activities that are not financial services in the ADGM;
conduct that may constitute a contravention of legislation administered by the RA; or
conduct that causes or may cause damage to the reputation of the ADGM.

The RA may not be able to assist you directly if your complaint:

does not relate to the provision of commercial activities in the ADGM;
does not involve conduct that may constitute a contravention of legislation administered by the RA;
does not concern conduct that causes or may cause damage to the reputation of the ADGM

Complaint Subject Details

Please submit as much contact information as available. First name and last name are required and at least your email or one of the phone numbers must be filled in.

Complaint Subject First Name

Complaint Subject Last Name

Complaint Subject Legal Entity

Complaint Subject Address

Please provide us with the contact details of the contact person (at least one of the below should be provided)

Complaint Subject Email

Complaint Subject Mobile Number

Complaint Subject Home Number

Complaint Subject Work Number

Please select at least one of the above fields.

Complaint Subject Website

Complaint Subject Address

Complaint Subject Email

Complaint Subject Telephone Number

Contact Person First Name

Contact Person Last Name

Nature of Complaint

Please describe what has occurred, providing a chronology of events including dates where possible

Max. 10,000 Characters

10000 Characters left

Supporting Material

Please attach any documents you think may be relevant. If you have written to any person previously regarding your complaint, please provide any correspondence as well as any response received from them. If appropriate, tell us what you would like us to do to resolve your complaint.

Invalid file type

Acceptable Formats (.doc, .docx, .dot, .xls, .xlsx, .jpg, .jpeg, .pdf, .bmp, .txt, .ppt, .pptx, .odt, .ods, .odp).

The uploaded file format is too large (maximum file size is 10 MB)

File name not valid

File name already exists

Maximum file count of 10 has reached

Upload Files

You may upload up to 10 separate files (if you have more than 10 files to upload, please highlight this in your description of the complaint, in the ‘Nature of Complaint’ section and we will contact you to arrange submission).
In the event you wish to upload more than 10 separate files, then please upload the 10 most significant files and identify that you have additional files to submit in the “Nature of complaint” box
Files are limited up to a size of 10 MB each. Max total size for 10 files is 100 MB.
Acceptable Formats (.doc, .docx, .dot, .xls, .xlsx, .jpg, .jpeg, .pdf, .bmp, .txt, .ppt, .pptx, .odt, .ods, .odp).
A file name cannot contain the following special characters: * ? # % ~ & : { } | ' > " \ /

Your Contact Details

The RA’s practice is not to share details of the identity of complainants (or information that could reasonably be expected to reveal the identity of a complainant) with the subject of the complaint, without the prior consent of the complainant.

Your First Name

Your Last Name

Your Legal Entity

Your Address

Your Email

Your Mobile Telephone Number

Your Home Telephone Number

Your Work Telephone Number

Confidentiality

The RA does receive and assess complaints received on an anonymous basis. However, we note that complaints made on an anonymous basis may limit the RA’s ability to assess and where appropriate take action in relation any concerns raised in a complaint.

In assessing your complaint it may be necessary to contact the entity or person you have complained about. Do you consent to the RA disclosing your name to the person you have complained about?

Yes

We are sorry to inform you that there was an error in the system and your complaint could not be submitted. Please refresh the page and submit your complaint again.

Thank you for your submission. The complaint was submitted with complaint ID and will be reviewed by the relevant department in ADGM. However there was a technical issue while sending the confirmation email to you. Please note the complaint reference number and we will contact you as soon as possible if more information is required