The Financial Services Regulatory Authority (FSRA) receives and assesses regulatory complaints concerning potential contraventions of Regulations and Rules that the FSRA administers, potential misconduct by any person that we regulate, or any conduct that will prevent the FSRA from meeting its objectives, including any activities that may cause damage to the reputation of the ADGM.

Following our assessment of a complaint, the FSRA may take any necessary and appropriate regulatory action to address any identified contraventions.

A person wishing to lodge a regulatory complaint with us should, where possible, do so in writing. A complaint can be lodged:

  • By email to: fsra.complaints@adgm.com
  • By sending the complaint to Financial Services Regulatory Authority, Abu Dhabi Global Market PO Box 111999, Abu Dhabi, United Arab Emirates.
  • Delivering the complaint to us at Financial Services Regulatory Authority, Abu Dhabi Global Market Square, Al Maryah Island Abu Dhabi, United Arab Emirates.

All complaints lodged with us are held in confidence in accordance with the FSMR. However, in order to assess a complaint properly, we may need to speak to third parties including any person who is the subject of the complaint.

If you have been contacted by a firm or individual that purports to be authorised by the FSRA, or operating in the ADGM but, in fact is not, you should cease to deal with entity and make a complaint to the FSRA by this email fsra.complaints@adgm.com.