ACCESSADGM

service
What type of users can be set up on ACCESSADGM portal?

The portal permits two distinct user types to be set up:

1) Company User: This will be a user from an ADGM registered entity

2) Guest User: This is a user that does not have an ADGM commercial license, but requires Government Services such as photography or events permits.

Who is a company user?

A company user is an admin or authorized from ADGM registered companies who has access to ACCESSADGM portal. These individuals liaise with ADGM to process government services such as visas etc.

Who is a guest user?

A guest user is an admin or authorized from a non-registered company, who has access to the portal for requesting temporary ADGM permits such as permits for holding events, or for conducting photography on Al Maryah Island.

What are the prerequisites to register as a company user?

Each registered company will receive a system-generated email from ACCESSADGM that will allow the user to set up login credentials and create a user registration. Upon user registration, you will be required to upload the following supporting documents in order to activate your account :

• Copy of passport or Emirates ID of the authorised signatory including signature page.

• Copy of passport or Emirates ID including signature page for delegated individuals that will be processing government services on ACCESSADGM on behalf of the company

• Authorisation letter signed by the company’s authorised signatory and delegated individuals

Please click here to download the authorisation letter template, kindly fill and sign as advised above.

In case you have not received the system link to register, you can go to https://access.adgm.com and follow the same registration steps for the specific user type required (Company or Guest).

What are the prerequisites to register as a guest user?

In order to register as a guest user, please go to https://access.adgm.com  and register as a guest user.There are no prerequisites for guest user registration.

How will ACCESSADGM handle fines and refunds against portal balance?

All fines will be processed through the portal and will be assigned to you are as a task under your Pending Actions tab.

As for refunds, all refunds will be credited back to your portal balance, where you can utilise the balance for your future requests. Please be advised that depending on the service you have requested, a refund may not be applicable and is always subject to Corporate Relations of the Registration Authority approval.

Is courier service offered thorough ACCESSADGM portal?

The portal will offer a courier service within UAE at an additional charge. Documents can be collected from ADGM offices and delivered to you at your convenience and preferred date and time.

Should you wish to courier any document to us, you will need to make your own courier arrangement.

What if we have multiple companies registered at ADGM, should we have multiple accounts or can we manage all companies under the same account?

Your commercial license number is a unique identifier for your ACCESSADGM account. For those who have multiple companies that are not SPVs or Foundations, please contact our Corporate Relations team to discuss the best arrangement that would work for you.

How much do various government services cost?

To view full schedule of fees for government services, please click here.

How can I ask further questions?

In case you have further enquiries, please send us an email to accessadgm.cases@adgm.com.

How do I start applying for Visa Services on ACCESSADGM?

Step 1 - Create an account on ADGM's Client Portal ACCESSADGM

ACCESSADGM is an integrated portal that provides a wide range of services including Visa services, Company services, and Letters & Permits.

Step 2 - Apply for an Establishment Card & E- Channels Account

All newly registered entities in ADGM are required to apply for an Establishment Card and E-Channels account which is a requirement at the time of all application for all visa related services.

Establishment Card: This card is required to process all visa related services with the Corporate Relations Office within ADGM. This card is issued by the General Directorate of Residence and Foreigners Affairs - Abu Dhabi (GDRFA) and is a requirement for all ADGM entities that wish to apply for visa services for their employees and will be valid for 3 years.

E-Channels Account: is an online visa application system by the General Directorate of Residence and Foreigners Affairs of Abu Dhabi (GDRFA). This is a requirement for all ADGM entities that wish to apply for visa services for their employees and will be valid for 1 year.

Step 3 - Login to ACCESSADGM

Login and go to government services, click on Visas and apply for the required visa service.