ACCESSADGM Training Manuals

ACCESSADGM Frequently Asked Questions

The portal permits two distinct user types to be set up:


1) Company User: This will be a user from an ADGM registered entity
2) Guest User: This is a user that does not have an ADGM commercial license, but requires Government Services such as photography or events permits.

A company user is an admin or authorized individual from ADGM registered companies who has access to ACCESSADGM portal. These individuals liaise with ADGM to process government services such as Visas etc.

 

A guest user is an admin or authorized individual from a non-registered company, who has access to the portal for requesting temporary ADGM permits such as permits for holding events, or for conducting photography on Al Maryah Island.

Each registered company will be receiving a system-generated email from ACCESSADGM that will allow the user to set up login credentials and create a user registration. Upon user registration, you will be required to upload the following supporting documents in order to activate your account :

• Copy of passport or Emirates ID of the authorized signatory including signature page.
• Copy of passport or Emirates ID including signature page for delegated individuals that will be processing government services on ACCESSADGM on behalf of the company
• Authorization letter signed by the company’s authorized signatory and delegated individuals

Please click here to download the authorization letter template, kindly fill and sign as advised above.

In case you have not received the system link to register, you can go to https://access.adgm.com and follow the same registration steps for the specific user type required (Company or Guest).

In order to register as a guest user, please go to https://access.adgm.com  and register as a guest user, there are no prerequisites for guest user registration.

All applications submitted prior to the launch date will be handled and completed offline following the current process; once the application is completed, the information will be migrated and will be visible in your ACCESSADGM company’s account under Company Profile tab.

 

All balances will be migrated to your ACCESSADGM account and will be visible to you in your portal balance.

 

All fines will be processed through the portal and will be assigned to you are as a task under your Pending Actions tab.


As for refunds, all refunds will be credited back to your portal balance, where you can utilize the balance for your future requests, please be advised that depending on the service you have requested, refund many not be applicable and is always subject to Corporate Relations of the Registration Authority approval.

The portal will offer a courier service within UAE at an additional charge; documents can be collected from ADGM offices and delivered to you at your convenience and preferred date and time.

Should you wish to courier any document to us, you will need to make your own courier arrangement.

All existing ADGM sponsored employees information will be migrated and will be visible to you in your ACCESSADGM company’s account under the Company Profile tab.

 

Your commercial license number is a unique identifier for your ACCESSADGM account. For those who have multiple companies that are not SPVs or Foundations, please contact our Corporate Relations team for discuss the best arrangement that would work for you.

To view full schedule of fees for government services, please click here.

In case you have further enquiries, please send us an email to accessadgm.cases@adgm.com